Improve your hotel guest experience

Written by Kat Elliott Over the last few years, hotel guest expectations have seen a significant change, causing hotels to try to find new solutions that will help them meet those expectations and provide a positive guest experience. Being able to provide a positive...

Self service in hospitality

Written by Kat Elliott We are seeing a surge in the popularity of self service technology, reflected in the installation of self service kiosks in businesses all across the country. Self service is adaptable and offers many benefits to the businesses that provide them...

The evolution of self service technology

Written by Kat Elliott While self service kiosks as we know them are a relatively new technology to the business world, the very concept of self service goes much further back. According to an industry survey, self service is “an interactive, self-serve device...

What is customer experience?

Written by Kat Elliott How do you acquire new and retain repeat customers? This is a helpful question to ask, even if you already have a loyal and reliable customer base at your business. As a business owner, you know that customers are basically the lifeblood of your...

The importance of building customer trust

Written by Kat Elliott As a business owner, you know the importance of customer acquisition and retention. But these things don’t just happen automatically; you need to establish trust first. It’s just like any other human relationship – trust is based on the...

The benefits of using self service

Written by Kat Elliott Self service kiosks are a fairly new technology that has seen a surge in popularity in recent years. More commonly found in larger corporate stores like Target or Walmart, self service kiosks can also be used by smaller businesses. These kiosks...

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